Q: When was media potentially deleted?

A:  Media was potentially lost in a time period between May 21, 2019 and July 3, 2019. The Android version with the bug was first released on May 21, 2019 and the check on the server to prevent inadvertent media deletions was patched on July 3, 2019.

Q: What elements store media files?

A: The following elements store media: Image, Drawing, Sound, Signature.

Q: Why do we delete media files?

A: We take your privacy and security very seriously. To prevent remnants of old data, we clean up orphaned media (files that are not associated to any record).

Q: Which versions of the Android iForm app were affected?

A: The following versions were affected: 8.9.10*, 8.9.11, 8.9.12, 8.9.13, 8.10.6*, 8.10.7*

Note: Versions marked with * were only released as part of the Android beta program

Q: How do I check the version of my app?

A: Inside the iForm app, open the app settings by pressing the gear icon in the upper right corner of the home screen. Select About to view the current version of the app.

Q: How do I update my app?

A: Go to the Google Play store on the affected device. Navigate to the iForm app and manually update to the latest version.

Q: Was my data affected?

A: Our Customer Success team has already reached out to all affected customers. If you did not hear from us directly then you should not be affected. Nevertheless, we recommend you do a quick check of your data to verify everything is in order. If you do not use Android or do assign records then you can rest assured that your data is unaffected.

Q: How do I check if my data was affected?

A: To check if your data was affected, navigate to the List View for a specific form and look for missing thumbnails on image elements. To speed up your search we recommend filtering the data so that only records in the time frame between May 21 and July 3 are shown.

Q: Will my future data be affected?

A: No. In addition to updating the mobile apps, we have installed preventative measures on the server to avoid media from being affected in the future.