Any support today?

Follow

Emil

February 19, 2018 16:07

I have been trying everything I could think of to get a simple support issue resolved today.  No chat is available.  Repeated phone calls to 703-939-9934 roll to voicemail.  It's been only an hour or so, but multiple online support requests have so far gone unanswered.  I can find no other phone numbers to call.

I know today is a holiday for many businesses in the U.S.  But I don't think it is too much to ask for support M-F 8-5.

Too bad.  I have been an iForms user for years.  Support has always been very good to excellent.  What a disappointment today.

-1

• 

  Jonathan Hsu February 19, 2018 16:25

  Hi Eneuf,

  We are indeed closed today, but I was looking through the Community and saw this. What issue are you running in to?

  0

  Comment actions Permalink
• 

  Joe Vetoe February 19, 2018 16:38

  Hi, Emil

  As Jon mentioned, our offices are closed for the holiday. However, we did send you a response to your ticket at 9:35 AM EST this morning. I apologize if you have not yet seen the reply.

  Please log in to the ZenDesk and have a look at your open questions under your name and then "my activities". If you have any further questions after reading through my response, please let me know and we'll be happy to assist further.  Take care.

  0

  Comment actions Permalink
• 

  Emil February 19, 2018 16:45

  Thank you for responding.

  All I need is two licenses added to Profile 13709.

  Sorry to bother you on your day off.  But it is not a day off for us - or our support needs.

   

  I sent an email on Thursday afternoon trying to get this done.

  (The email was NOT to Support, and I don't want to say here who it went to.)

  It seems apparent that iForms has gone out of its way to NOT make a phone number available.  But with no Chat, and no phone number, I don't have that warm and fuzzy feeling I like to have with my tech support.

  Again, thank you for tending to this and, hopefully, we can get these two licenses added immediately.

  (PLEASE get the on-line licensing management restored!!!)

   

  0

  Comment actions Permalink
• 

  Emil February 19, 2018 16:53

  ... My apologies - I just now read your email.  I understand.  (I used to be able to keep a list of users on file and purchase only enough licenses to cover those who were active.  We have different people doing our work at different times of the year.)

   

  Anyhow - go ahead and add four licenses for now.

   

  Again, thank you for your attention today.

  0

  Comment actions Permalink
• 

  Jonathan Hsu February 19, 2018 16:58

  Just coordinated with Joe, we'll get you taken care of. Hope the inconvenience wasn't too much, we take our customer service very seriously. Happy President's Day!

  0

  Comment actions Permalink

Please sign in to leave a comment.