Any support today?

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5 comments

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    Jonathan Hsu

    Hi Eneuf,

    We are indeed closed today, but I was looking through the Community and saw this. What issue are you running in to?

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    Joe Vetoe

    Hi, Emil

    As Jon mentioned, our offices are closed for the holiday. However, we did send you a response to your ticket at 9:35 AM EST this morning. I apologize if you have not yet seen the reply.

    Please log in to the ZenDesk and have a look at your open questions under your name and then "my activities". If you have any further questions after reading through my response, please let me know and we'll be happy to assist further.  Take care.

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    Emil

    Thank you for responding.

    All I need is two licenses added to Profile 13709.

    Sorry to bother you on your day off.  But it is not a day off for us - or our support needs.

     

    I sent an email on Thursday afternoon trying to get this done.

    (The email was NOT to Support, and I don't want to say here who it went to.)

    It seems apparent that iForms has gone out of its way to NOT make a phone number available.  But with no Chat, and no phone number, I don't have that warm and fuzzy feeling I like to have with my tech support.

    Again, thank you for tending to this and, hopefully, we can get these two licenses added immediately.

    (PLEASE get the on-line licensing management restored!!!)

     

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    Emil

    ... My apologies - I just now read your email.  I understand.  (I used to be able to keep a list of users on file and purchase only enough licenses to cover those who were active.  We have different people doing our work at different times of the year.)

     

    Anyhow - go ahead and add four licenses for now.

     

    Again, thank you for your attention today.

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    Jonathan Hsu

    Just coordinated with Joe, we'll get you taken care of. Hope the inconvenience wasn't too much, we take our customer service very seriously. Happy President's Day!

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