User Management Remote Wipe

PLEASE NOTE: These instructions are used specifically for the new User Management interface. 

If you’d like to discuss upgrading to the new User Management interface, you can chat with one of our agents below or send an email to support@zerionsoftware.com and someone will reach out to you ASAP.

Table of Contents

• What is Remote Wipe?
• How do I cancel a Remote Wipes?

What is Remote Wipe?

The Remote Wipe feature allows an admin to delete the local database of a device if a device is lost or stolen. If someone tries to sync the device once the Remote Wipe has been activated, the database will be destroyed in order to protect your data.

How do I cancel a pending Remote Wipes?

To cancel a pending Remote Wipe, follow the instructions below.

STEP 1. From the Admin Portal, click the Mega Menu and select Licenses.

PLEASE NOTE: You must have the correct policies in order to view Licenses. If you don't have these permissions, there will be no link shown.

STEP 2. Under the Remote Wipe section, click Pending.

STEP 3. Hover over the license, and click the Cancel Remote Wipe icon.

STEP 4. Click Confirm to cancel the Remote Wipe.

The Remote Wipe status will now be blank.