User Management Remote Wipe

PLEASE NOTE: These instructions are used specifically for the new User Management interface. If you’re still using the classic interface, please use these instructions.

If you’d like to discuss upgrading to the new User Management interface, you can chat with one of our agents below or send an email to support@zerionsoftware.com and someone will reach out to you ASAP.

Table of Contents

• What is Remote Wipe?
• How do I remotely wipe a user's device?

What is Remote Wipe?

The Remote Wipe feature allows an admin to delete the local database of a device if a device is lost or stolen. If someone tries to sync the device once the Remote Wipe has been activated, the database will be destroyed in order to protect your data.

How do I remotely wipe a user's device?

To remotely wipe a user's device, please follow the instructions below.

STEP 1. From the Admin Portal, click the Mega Menu and select User Management.

STEP 2. Click the "eye" icon next to the user whose device you'll be wiping.

STEP 3. Next to License Count, click the number of licenses to be taken to the licensing page.

PLEASE NOTE: If you do not see License Count, this means you do not have the proper permissions to view licenses and should reach out to an admin.

STEP 4. Hover over the license you want to remotely wipe and click the Remote Wipe icon.

STEP 5. Type in Remote Wipe and click Confirm.

PLEASE NOTE: This CAN be canceled prior to the device syncing.

STEP 6. You will see the license now has a pending remote wipe status.

After the device is synced, the user will receive the following message on the device and the app will log out the user:

Under the licensing table, you will see the Remote Wipe status icon is now red, indicating it has been completed.