User Management Users
PLEASE NOTE: These instructions are used for specifically for the new User Management interface. If you’re still using the classic interface, please use these instructions.
If you’d like to discuss upgrading to the new User Management interface, you can chat with one of our agents below or send an email to firstname.lastname@example.org and someone will reach out to you ASAP.
Table of Contents
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Best Practices for Removing a User
When you are looking to delete a username from the server, we highly recommend that you consider the following best practices before performing this action:
- User has synced all the data off of their device(s).
- If this user is a Server Admin, please make sure another username is assigned Server Admin access because only Server Admins can assign other users this access.
- If you have public links enabled, please check if this username activated it in the 'Server Info' tab under the Public Link section because deleting the user that activated public links will break all active public links. To resolve this, follow instructions here.
How do I delete a user?
To delete a user(s) from the User Management interface, please follow the instructions below.
STEP 1. From the Admin Portal, click the Mega Menu and select User Management.
STEP 2. Click the checkbox next to the user or users you wish to delete.
STEP 3. From the drop-down menu (indicated by three vertical dots), select Delete Users.
STEP 4. Click the checkboxes to indicate you understand what will be deleted along with the user(s).
STEP 5. Type in your Profile ID and click Confirm.
STEP 6. Confirm you have the correct users for deletion, click Delete.
STEP 7. Successful deletion is indicated by the Done checkmark. Click Done.