User Management Users

PLEASE NOTE: These instructions are used specifically for the new User Management interface. If you’re still using the classic interface, please use these instructions.

If you’d like to discuss upgrading to the new User Management interface, you can chat with one of our agents below or send an email to support@zerionsoftware.com and someone will reach out to you ASAP.

Table of Contents

• VIDEO: How do I unlock a user?
• How do I unlock a user?

Also, check out:

• How do I lock a user?

VIDEO: How do I unlock a user?

A user can become locked after a certain amount of invalid login attempts. To unlock a user, have a look at this video or the step-by-step instructions below.

How do I unlock a user?

STEP 1. From the Admin Portal, click the Mega Menu and select User Management.

STEP 2. Click the checkbox next to the user or users you wish to unlock.

A user is locked if the status icon under User Access Status is red.

To unlock multiple users at once, put a checkmark next to each of the users you want to unlock.

STEP 3. Click the Unlock Users icon.

STEP 4. Confirm you have the correct user(s) for unlocking, click Submit.

STEP 5. You will receive a notification of when the task is complete. Click Done to exit.

A Walk-Me tutorial is also available for implementing this feature. Walk-Me can be accessed from the Tutorials tab inside the iFormBuilder Admin Portal.

If you don't see the Tutorials tab, please talk to a support agent about getting Walk-Me installed in your environment.