(Wed. Mar. 28, 2023 3:45am ET): We were made aware of the situation where you may be getting an error on the device while syncing records. ("The operation couldn't be completed. Network connection Error" or "Error connecting to server[server.iformbuilder.com]").
To resolve this, go to your app settings -> API Sync Settings -> Turn ON Media Upload. Re-sync the app and confirm the error goes away.
(Wed. Mar. 28, 10:00am ET): Our team was able to update the servers to resolve the error.
On 3-12-24 a security module was upgraded that controls many aspects of the application servers. The upgrade enforced a rule that impacted media upload when not using the API sync setting.
This resulted in the mobile application displaying "Exited with error 111" and stopping the sync. On 3-13-24 the rule was disabled while we took time to investigate and review the behavior in our QA environments.
The reason that some end users had issues, while others did not is related to the app setting 'Media Upload' under API Sync Settings. When this setting is turned on, they would not have run into any issues.
Comments
6 comments
Error on iOS:
Error on Android:
Stella,
After testing, we have found if the device has just been restarted (after a reboot), upon opening the iForm application, and it loading in to the point where it delivers the user the error, once the user clicks the "OK" button to acknowledge the error they are left in a partially loaded app environment where the menu button (hamburger) is not available to allow the user to progress the issue rectification.
Any ideas how to get to the settings menu if the above is happening?
Thanks in advance.
Stella,
Disregard the above, I activated Aeroplane Mode on the device and killed its Wi-Fi connections, this allowed me to access the Settings Menu, then apply the rectification.
Once i enabled Wi-Fi and deactivated the Aeroplane Mode it synced just fine.
Hi Stephen,
Thank you for your comments and glad to hear it is working fine after using airplane mode. This will help others who may run into the same issue you reported.
-Stella
Update: Our team was able to update the servers to resolve the error.
Another speedy resolution, thanks to all involved!
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