iFormBuilder Common Questions

How do I reset my forgotten password?

A Walk-Me tutorial is also available for implementing this feature. Walk-Me can be accessed from the Tutorials tab inside the iFormBuilder Admin Portal.

Don't see the Tutorials tab? Talk to a support agent about getting Walk-Me installed in your environment.

To reset your forgotten password, please follow the instructions below.

STEP 1.  From the web portal, click Sign In.

STEP 2. Enter your username and any password. Then click Sign In.

STEP 3.  Click on the Reset Password link.

STEP 4. Enter either your username or the email address that is associated with the user, and press the Reset Password button.

STEP 5. You will see a message that a reset link has been sent to your email.

STEP 6.  You will receive an email similar to the one below. Please click the link to be redirected to the password reset screen.

STEP 7.  Enter your new password and confirm. Be sure to follow the guidelines for the password criteria.

Login with your new password to confirm.

PLEASE NOTE: If for some reason you are still unable to reset your password, please contact your Company Admin to reset it for you. For security purposes, iFormBuilder agents do not have access to reset your password.