Table of Contents

• Is this new feature available on both iOS and Android?
• When would I need to upload my database?
• How do I upload my database for troubleshooting? 

Is this new feature available on both iOS and Android?

This enhancement is available with the 8.16 version of our iOS apps as well as the 7.5 version of our Android app. 

When would I need to upload my database?

With the new 8.16 update, we now offer the ability to upload your device's database. This new enhancement will allow our agents to troubleshoot issues you may be having when trying to upload your data. This will allow us to go into your device's database, investigate the issue, and come up with a solution. All with minimal effort from your end-users. 

How do I upload my database for troubleshooting?

To upload your database for our support team to troubleshoot, please follow the instructions below.

STEP 1. From inside the iForm app, click the Settings menu in the upper left-hand corner.

STEP 2. From the device Settings screen, click Support & Troubleshooting.

STEP 3. Click Emergency Database Upload.

STEP 4. Provide a brief description and enter your password (the same one you use to log into the app).

STEP 5. Click YES to confirm.

Once uploaded, please notify our support team either via chat or through email so we are aware. 

PLEASE NOTE: Database uploads will be removed from the system 30 days after upload completion. It is important that you notify us once the upload is complete.